fbaze Privacy Policy

This Privacy Policy applies to all players who access or use the fbaze platform at https://fbaze.org, whether via desktop browser or mobile device. It covers all services offered through the platform, including cricket betting, live casino, slots, crash games and all associated account management functions. fbaze is committed to handling all personal data with care, transparency and in accordance with applicable data protection principles.

We recognise that Bangladesh players place their trust in fbaze every time they deposit funds, place a bet or share personal details. That trust is not taken lightly. We maintain strict internal access controls, use industry-standard encryption across the entire platform, and conduct regular internal reviews of our data handling practices to ensure your information remains safe at all times.

Our Privacy Commitments

Six core principles guide the way fbaze handles every piece of personal data we hold.

Information We Collect

fbaze collects personal information through the account registration process, ongoing platform use, and automatic technical data collection. The categories of data we may collect include the following.

• Identity Data: Full name, date of birth, nationality, and government-issued identification document details provided during registration or KYC verification.
• Contact Data: Email address, mobile phone number and, where provided for KYC purposes, residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other Bangladeshi cities).
• Financial Data: Payment method identifiers (such as bKash wallet numbers, Nagad account references, Rocket mobile numbers, bank account details) used to process deposits and withdrawals. We do not store full card numbers or full banking credentials.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, winnings, bonuses claimed and all other account activity, including timestamps and amounts in BDT.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, session duration, pages visited, referring URL and other technical identifiers collected automatically when you use the platform.
• Communications Data: Records of your correspondence with the fbaze support team, including live chat transcripts, support ticket content and email exchanges, retained for quality assurance and dispute resolution purposes.

How We Use Your Information

fbaze uses the personal data we collect for the following specific purposes. We will not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent.

• To create, verify and manage your fbaze account, including age verification and KYC compliance checks required before withdrawal processing.
• To process deposits and withdrawals via your chosen payment methods, including bKash, Nagad, Rocket, Upay and bank transfer, and to maintain accurate financial records of all transactions.
• To deliver the fbaze gaming experience, including cricket betting markets, live casino tables, slots and crash games, and to personalise platform content based on your activity history.
• To fulfil legal and regulatory obligations, including anti-money laundering (AML) checks, fraud prevention screening and any reporting requirements imposed by applicable law.
• To provide customer support, respond to account queries and complaints, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
• To send transactional communications relating to your account — such as deposit confirmations, withdrawal notifications, and security alerts — and, where you have opted in, to send promotional communications about fbaze bonuses and offers.

Legal Basis for Processing

fbaze processes personal data under the following legal bases. At least one legal basis applies to every processing activity described in this policy.

• Contractual Necessity: Processing required to enter into and perform the agreement between you and fbaze — for example, account creation, payment processing and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML obligations and any lawful authority requests.
• Legitimate Interests: Processing carried out to pursue fbaze's legitimate business interests — such as fraud prevention, platform security, analytics and service improvement — where those interests are not overridden by your rights.
• Consent: Processing activities for which you have given explicit, freely-given consent — such as receiving promotional emails or SMS communications about fbaze offers. You may withdraw consent at any time without detriment to your account standing.

Sharing Your Information

fbaze does not sell, rent or trade your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

• Payment Processors: We share financial data with payment service providers — including bKash, Nagad, Rocket, Upay and banking partners — solely to process your deposit and withdrawal transactions. These providers are bound by their own privacy obligations and are not permitted to use your data for other purposes.
• Game Technology Providers: Third-party game studios and platform providers (such as Pragmatic Play, Evolution Gaming and others) may receive limited technical and account data necessary to deliver games and enforce fair-play rules. These providers are contractually bound to handle data securely.
• Legal and Regulatory Authorities: fbaze may disclose personal data to law enforcement agencies, regulatory bodies or courts where required to do so by applicable law, court order or lawful authority instruction. We will notify you of such disclosures where legally permissible.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of fbaze's business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that result from it.

Cookies and Tracking Technologies

fbaze uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences and login state, and to gather anonymous analytical data that helps us improve the platform experience for all Bangladesh players.

We use three categories of cookies on the fbaze platform. You may manage your cookie preferences through your browser settings, although disabling certain cookies may affect platform functionality.

• Essential Cookies: Strictly necessary for the platform to operate. These include session authentication tokens, security cookies and load-balancing identifiers. They cannot be disabled without breaking core platform functions such as login and payment processing.
• Analytics Cookies: Used to collect anonymous statistical information about how players use the fbaze platform — such as which pages are visited most, average session duration and device types. This data is used solely to improve the platform and is not linked to individual identities.
• Preference Cookies: Store your platform preferences such as language selection, display settings and notification preferences so that you do not need to reconfigure them each time you visit fbaze.

Data Retention

fbaze retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Account data and transaction records are retained for a minimum period following account closure to meet anti-money laundering record-keeping requirements and to resolve any outstanding disputes. The specific retention periods applicable to different data categories are reviewed annually and updated as required.

When data is no longer required and no legal basis exists to retain it, fbaze will securely delete or anonymise the data so that it can no longer be linked to any individual. You may request information about the specific retention periods applicable to your data by contacting [email protected].

Data Security

fbaze implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict role-based internal access controls limiting which staff members can access personal data, regular security assessments and vulnerability testing, and documented incident response procedures. While we take every reasonable precaution, no digital platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a high risk to your rights, fbaze will notify affected players without undue delay.

Your Privacy Rights

As a fbaze player, you hold the following rights over your personal data. To exercise any of these rights, contact [email protected] with the subject line 'Privacy Rights Request'. We will respond within 2 business days and action your request within 30 calendar days of receipt.

To exercise any of the above rights, please email [email protected] with the subject line 'Privacy Rights Request', clearly stating which right you wish to exercise and providing sufficient information to verify your identity. We will not charge a fee for handling privacy rights requests in ordinary circumstances.

Protection of Minors

fbaze is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The platform is not directed at, designed for or intended to be used by persons under 21 years of age. If fbaze discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the account will be closed. If you are a parent or guardian and believe that a minor has registered an account on fbaze, please contact [email protected] immediately so we can take prompt action.

Third-Party Links

The fbaze platform may, on occasion, reference or display information about third-party payment providers, game studios or technology partners. fbaze does not operate or control any third-party websites, apps or services and is not responsible for their privacy practices. We encourage players to read the privacy policies of any third-party services they interact with independently.

Changes to This Privacy Policy

fbaze reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly affect your privacy rights or the way we handle your data — we will notify registered players via their registered contact details at least 7 days before the changes take effect. The updated policy will always be published at https://fbaze.org/privacy-policy with the effective date clearly marked.

Contact Our Privacy Team

For any questions, concerns or requests relating to this Privacy Policy or the personal data fbaze holds about you, please contact our support team. We aim to respond to all privacy-related enquiries within 2 business days. Our team is available 24 hours a day, 7 days a week including Bangladesh public holidays.