Responsible Gaming at fbaze

At fbaze, we believe that gaming should be a source of entertainment, not stress or financial hardship. Whether you enjoy cricket betting during the BPL season, spinning slots, or playing live casino games, the experience is only truly enjoyable when it remains within comfortable limits. That is why responsible gaming is not an afterthought at fbaze — it is built into the foundation of everything we do.

The fbaze platform is designed exclusively for adults aged 21 and above. We actively work to prevent underage gambling and problem gambling through a suite of protective tools available to every registered player. Accessing and using these tools is straightforward, and our support team is available around the clock to assist you.

Your Responsible Gaming Toolkit

fbaze provides six practical tools that let you stay in control of your gaming activity at all times. You can activate any of these tools instantly by contacting our support team at [email protected].

All limits you set take effect immediately. Requests to increase a limit or remove a restriction will only be processed after a mandatory cooling-off period to ensure the decision is made thoughtfully. To activate any tool, contact [email protected] or reach us via live chat at any time.

Habits of a Healthy Player

The players who enjoy fbaze most are those who treat it as a leisure activity with clear boundaries. Here are four habits that healthy players share.

Warning Signs to Watch For

Problem gambling can develop gradually. The sooner it is recognised, the easier it is to address. The following signs may indicate that gaming is becoming harmful.

• Spending more money on gaming than you originally planned, or exceeding your set budget regularly.
• Feeling anxious, irritable or restless when not playing — or when trying to cut down.
• Lying to family members or friends about how much time or money you spend on gaming.
• Using gaming as a way to escape problems, relieve stress or cope with feelings of depression or loneliness.
• Borrowing money or selling possessions to fund your gaming activity.
• Continuing to play even after repeated failed attempts to stop or cut down.
• Neglecting work, studies, family responsibilities or personal health because of gaming.

How to Activate Your Protective Tools

Getting your responsible gaming tools set up takes less than five minutes. Follow these four steps.

1. 1
   Contact Our Support Team

   Email [email protected] or open the live chat from within the fbaze platform. Our team is available 24 hours a day, 7 days a week, including Bangladesh public holidays.

2. 2
   Tell Us Which Tool You Want

   Specify the tool — deposit limit, loss limit, session time limit, cooling-off period or self-exclusion — and the parameters you want (e.g. daily deposit limit of ৳2,000, or a 30-day cooling-off period).

3. 3
   Verify Your Identity

   For security, we will verify your identity before making any account restriction changes. This protects against unauthorised requests.

4. 4
   Confirmation and Immediate Effect

   Once confirmed, your limit or restriction is applied to your account immediately. You will receive a confirmation message to your registered email address or mobile number.

Self-Exclusion Explained

Self-exclusion is the most robust tool available to players who feel they need a complete break from gaming. When you self-exclude, your fbaze account is fully suspended for the duration you choose — you will not be able to log in, deposit, withdraw or receive any marketing communications during that period.

fbaze offers self-exclusion periods of 6 months, 1 year, 3 years or permanent exclusion. Self-exclusion periods cannot be reduced once set. You may request reinstatement after the minimum exclusion period has fully elapsed, subject to a mandatory review by our team. Permanent self-exclusion cannot be reversed. All self-exclusion requests are processed with complete confidentiality.

Protecting Young People

fbaze is strictly an adults-only platform. No person under the age of 21 may register an account or participate in any gaming activity on fbaze. We take our responsibility to prevent underage gambling extremely seriously and carry out age verification checks as a mandatory step in the registration process.

If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet or elsewhere in Bangladesh, we strongly recommend using your device's parental control settings to prevent access to online gaming platforms. If you believe a person under 21 has accessed or registered an account on fbaze, please report it to us at [email protected] immediately. We will investigate and take appropriate action without delay.

The fbaze Responsible Gaming Pledge

As an online gaming platform serving Bangladesh players, fbaze upholds four core commitments to responsible gaming across every aspect of our operation.

Need Help? Contact Our Support Team

If gambling is causing stress, financial difficulty or relationship problems for you or someone you care about, you do not have to face it alone. The fbaze support team is available 24 hours a day, 7 days a week to listen without judgement, activate protective account tools immediately, and provide guidance on next steps. You can also request account closure at any time.

Reaching out for help is a sign of strength, not weakness. The fbaze team takes every responsible gaming contact seriously and will respond promptly with practical support tailored to your situation. Your wellbeing matters to us — not just your gaming activity.